Terms of Service and Privacy

Terms of Service

Effective Date: January 2026

By accessing the website or scheduling services with OZD Cleaning, you agree to these Terms of Service. OZD Cleaning provides residential and commercial cleaning services including but not limited to standard cleaning, deep cleaning, move-in and move-out cleaning, office cleaning, and customized commercial cleaning solutions. Quotes and estimates are based on the information provided by the client such as square footage, number of rooms, service frequency, and type of cleaning required; if the actual conditions differ significantly from what was provided, OZD Cleaning reserves the right to adjust pricing prior to beginning service. Clients may schedule services through our website, phone, email, or authorized booking platforms, and all service appointments are subject to availability. OZD Cleaning may reschedule appointments due to weather conditions, safety concerns, staffing limitations, or other operational circumstances, and clients will be notified when possible. Clients agree to provide access to the property at the scheduled time, ensure utilities such as electricity and water are available, secure pets when necessary, and notify us of fragile or valuable items. OZD Cleaning is not responsible for damage to items that are unstable, improperly installed, or previously damaged. Payment is due according to the invoice or agreement provided, and accepted payment methods may include credit cards, debit cards, electronic transfers, or other approved payment methods. Late payments may result in late fees, suspension of service, or collection actions where permitted by law. Clients may cancel or reschedule appointments with at least 24 hours notice, and cancellations made with less notice may incur a cancellation or lockout fee if access to the property is not available. OZD Cleaning strives to provide high-quality service and clients should report any concerns within 24 hours so they may be reviewed and addressed. Liability for any claim related to services is limited to the value of the cleaning service provided. OZD Cleaning reserves the right to refuse or discontinue services if working conditions are unsafe, staff are subjected to inappropriate behavior, or the service requested falls outside the scope of agreed work. These terms may be updated periodically and the most current version will be posted on our website.

Privacy Policy

Effective Date: January 2026

OZD Cleaning respects the privacy of our clients and is committed to protecting personal information collected through our website, communications, and service scheduling platforms. We may collect information such as name, email address, phone number, property address, billing details, and service preferences when clients request quotes, schedule cleanings, or communicate with our team. This information is used to provide cleaning services, process payments, schedule appointments, respond to inquiries, and improve our services. OZD Cleaning does not sell or rent personal information to third parties. Payment processing may be handled by secure third-party providers and OZD Cleaning does not store full credit card information on our systems. By providing contact information, clients consent to receiving communications related to scheduled services, reminders, service updates, invoices, or customer service messages, and may opt out of marketing communications at any time. Our website may use cookies or analytics tools to understand traffic and improve user experience; users may disable cookies through their browser settings if preferred. While we implement reasonable security measures to protect personal information, no online transmission can be guaranteed completely secure. Our services are not directed toward individuals under 18 and we do not knowingly collect personal information from minors. This policy may be updated periodically and changes will be reflected on this page.

SMS Privacy and Communications Disclosure

By providing your phone number to OZD Cleaning through our website forms, scheduling tools, or other communication channels, you consent to receive SMS or text messages related to our services. These messages may include appointment confirmations, scheduling updates, service reminders, customer support responses, follow-ups regarding quotes or services requested, and occasional service-related notifications. Message frequency may vary depending on your interaction with our company. Standard message and data rates may apply according to your mobile carrier plan. You may opt out of receiving SMS messages from OZD Cleaning at any time by replying STOP to any text message you receive from us, and you may request assistance by replying HELP or by contacting our support team directly. OZD Cleaning does not sell, rent, or share your phone number or personal information with third parties for marketing purposes. Wireless carriers are not liable for delayed or undelivered messages. SMS services are intended for individuals 18 years of age or older. For questions regarding this policy or our messaging practices, you may contact OZD Cleaning at [email protected] .

Cancellation Policy

Effective Date: January 2026

OZD Cleaning values both client and staff time and requires advance notice for schedule changes whenever possible. Residential cleaning appointments may be canceled or rescheduled with at least 24 hours notice prior to the scheduled service time, and cancellations made with less notice may incur a cancellation fee of up to 50 percent of the service cost. If our team arrives at a location and is unable to access the property, a lockout fee may apply. For commercial cleaning services, cancellations should be made at least 48 hours in advance, and short-notice cancellations may be billed at the full scheduled service rate due to staffing and operational commitments. Clients with recurring service plans may reschedule or pause service with proper notice, and repeated missed appointments without notice may result in suspension of services. OZD Cleaning understands emergencies may occur and cancellation fees may be waived at the company’s discretion depending on the circumstances.

Commercial Cleaning Service Agreement

This Commercial Cleaning Service Agreement outlines the terms under which OZD Cleaning provides cleaning services to commercial clients. Services may include floor cleaning, vacuuming, dusting, sanitation of surfaces, trash removal, restroom cleaning and restocking, breakroom and kitchen cleaning, window and glass cleaning, and additional tasks agreed upon in writing. Service schedules may be arranged on a daily, weekly, bi-weekly, monthly, or customized basis depending on client needs. Pricing is determined based on square footage, frequency of service, building usage, traffic levels, and any specialized cleaning requirements, and all pricing will be confirmed through a written quote or proposal. Invoices may be issued weekly, bi-weekly, or monthly depending on the agreement, and payments are due according to the terms stated on the invoice. Clients are responsible for providing safe and reliable access to the facility at scheduled service times including keys, codes, or security instructions when necessary. Unless otherwise agreed, OZD Cleaning provides its own equipment and cleaning supplies, although clients may request specific products for environments such as medical offices or childcare facilities. OZD Cleaning maintains general liability insurance and proof of coverage may be provided upon request. Clients should report any service concerns within 24 hours so they may be addressed promptly. Either party may terminate services with written notice according to the terms of the agreement unless immediate termination is required due to unsafe working conditions, non-payment, or breach of contract.

Employee Screening and Training Policy

OZD Cleaning is committed to providing trustworthy and professional cleaning services through careful employee screening and training practices. Staff members may undergo identity verification, employment history review, and background screening where permitted by law before being hired. Employees are selected based on reliability, professionalism, attention to detail, and respect for client property. All cleaning staff receive training on company cleaning procedures, proper use of equipment and products, safety practices, and customer service standards. Supervisors may perform quality control reviews to ensure services meet company expectations and client requirements. Employees are required to maintain strict confidentiality regarding client properties, businesses, and personal information encountered during service.

SMS and Messaging Policy

By providing a phone number to OZD Cleaning, clients consent to receiving communications such as appointment confirmations, scheduling reminders, service updates, customer support messages, and occasional promotional messages if opted in. Message frequency may vary and standard message and data rates may apply depending on the mobile carrier. Clients may opt out of receiving messages at any time by replying STOP to any text message received from OZD Cleaning and may request assistance by replying HELP. OZD Cleaning does not sell, rent, or share phone numbers with third parties for marketing purposes and all messaging is conducted in accordance with applicable communication and privacy regulations.

Insurance, Compliance & Safety Standards

OZD Cleaning

OZD Cleaning is committed to maintaining the highest standards of safety, reliability, and professionalism in all residential and commercial cleaning services. Our company operates with strict operational guidelines designed to protect our clients, their properties, and our cleaning staff. OZD Cleaning maintains general liability insurance coverage to protect against accidental damage or incidents that may occur during the course of our services, and proof of insurance may be provided upon request. Our cleaning teams are trained to follow established safety procedures including the proper handling and storage of cleaning chemicals, the safe use of equipment, and adherence to sanitation standards appropriate for various environments such as offices, medical facilities, retail locations, and residential properties. All staff members are expected to follow professional conduct guidelines while on client premises, including respecting confidentiality, protecting sensitive information, and maintaining discretion regarding client properties and operations. OZD Cleaning also implements quality control practices to ensure that services meet consistent performance standards, and supervisors may periodically review completed work to ensure compliance with company expectations and client requirements. When requested, we can accommodate specialized cleaning protocols for environments that require additional sanitation standards, including medical offices, childcare facilities, or other regulated workplaces. Our goal is to provide dependable cleaning services that clients can trust while maintaining safe working conditions for our staff and a secure environment for the businesses and households we serve.